Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 3 - 12 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Frequently Asked Questions

RULES AND TIPS

Light it up and let it burn at least 2 hours the first time to form a complete "melt pool"- otherwise it will not burn properly the next time.

We find that it is best to burn our candles in 3 to 4 hour increments.

Keep an eye on those candles people! Don't leave the candle burning unattended and keep away from anything that can catch fire.

Trim those wicks! Be sure to trim the wick to 1/4 “ before re-lighting, especially if wick has formed a mushroom-like tip.

Once your candle is finished, soak your container in warm soapy water for a few minutes to loosen wick.

Keep candles away from children, pets and drafts.

Happy lighting!

HOW LONG DOES MY CANDLE BURN?

Burn time depends on the candle size you choose. Our candles burn anywhere from 20 to 55 hours. Please see each individual listing for details.

SHIPPING INFO

Orders are shipped using Canada Post. A tracking notification will be sent to you by email once your order is shipped. Candle Bar Studio is not responsible for packages that are delayed, lost or stolen in transport. Please use your tracking number to track your shipment. You can contact me at any time with any concerns you may have.

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